Terms of Service

General Terms and Conditions

(AS OF NOVEMBER 2025)

1 SCOPE

1.1 The contractual partner is belsers Naturhotel GmbH & Co. KG, hereinafter also referred to as Belsers Hotel. These General Terms and Conditions (GTC) apply to all contracts concluded with Belsers Hotel, Neckarstr. 9, 72622 Nürtingen (hereinafter referred to as “the Hotel”).

1.2 These terms and conditions apply to contracts for the rental of hotel rooms for accommodation and all other services and deliveries provided by the hotel to the customer in this context (hotel accommodation contract). They do not apply to package tours within the meaning of § 651a BGB (German Civil Code). The term “hotel accommodation contract” encompasses and replaces the following terms: accommodation contract, guest accommodation contract, hotel contract, hotel room contract.

1.3   The subletting or re-letting of the rooms provided, as well as their use for purposes other than accommodation, require the prior written consent of the hotel, whereby the right of termination pursuant to § 540 (1) sentence 2 BGB is waived.

1.4   The customer’s general terms and conditions shall only apply if this has been expressly agreed in writing.

2 CONCLUSION OF THE CONTRACT 

2.1 The contracting parties are the hotel and the customer. The contract is entered into when the hotel accepts the customer’s application. In the case of bookings made via the hotel’s own website, the contract is entered into by clicking on the “Yes, book with obligation to pay” button. 

3 DUTIES OF THE HOTEL

3.1 The Hotel is obligated to make available the rooms booked by the Guest and to provide the agreed services in accordance with its standards.

3.2 Special services of the Hotel that are not included in the accommodation rate may be charged separately. Examples include use of the sauna and relaxation area, indoor pool, parking garage, Skybar, and similar amenities.

4 RATES, PAYMENT AND SET-OFF

4.1 The Guest is obligated to pay the agreed or applicable rates of the Hotel for the room rental and for any additional services used. This also applies to services arranged by the Guest directly or through the Hotel that are provided by third parties and paid for in advance by the Hotel.

4.2 The agreed rates include taxes and local charges in effect at the time the contract is concluded. Not included are local charges owed by the Guest under municipal law (e.g., visitor’s tax).
If statutory VAT or local charges relating to the services change after the contract has been concluded, the rates will be adjusted accordingly. For consumer contracts, this adjustment applies only if the period between contract conclusion and fulfillment exceeds four months.

4.3 If payment by invoice has been agreed, payment must be made within ten (10) days of receipt of the invoice, unless otherwise agreed, and without any deductions.

4.4 Upon conclusion of the contract, the Hotel may request a reasonable advance payment or security deposit, such as a credit card guarantee. The amount and due dates for such payment may be agreed in writing. In the event of payment default by the Guest, statutory provisions shall apply.

4.5 If the invoice amount exceeds €1,000.00 or if the Guest’s stay exceeds six (6) nights, the Hotel may issue interim invoices and require payment of such invoices from the Guest during the stay.

4.6 In justified cases, such as delayed payment by the Guest or an extension of the contract scope, the Hotel may, even after conclusion of the contract and before the Guest’s stay, request an advance payment or security deposit in accordance with Section 4.4 above, or increase the advance payment or security deposit up to the full agreed amount.

4.7 The Guest may only offset claims against the Hotel with undisputed or legally binding claims.

4.8 The Guest agrees that invoices may be delivered electronically.

5 CANCELLATION BY GUEST / NOW SHOW

5.1 The customer may only unilaterally terminate the contract concluded with the hotel if a right of withdrawal has been expressly agreed in the contract or if a statutory right of withdrawal or termination exists.

5.2 If the Hotel and the Guest have agreed on a deadline for free cancellation, the Guest may cancel the contract within this period without incurring any payment or damage compensation claims from the Hotel. The Guest’s right of cancellation expires if it is not exercised in writing by the agreed deadline.

5.3 If no right of cancellation has been agreed or such right has expired, and no statutory right of cancellation or termination exists, the Hotel retains the right to the agreed payment despite non-use of the services. The Hotel will deduct any income from re-letting the rooms as well as saved expenses. If the rooms are not re-let, the Hotel may charge a flat deduction for saved expenses. In such cases, the Guest is obligated to pay 80% of the agreed rate for accommodations with or without breakfast, as well as for package arrangements including third-party services.

5.4 Cancellation fees also apply if the Guest does not make use of the booked services without providing express notice of cancellation; in the case of a no-show without prior cancellation, Section 5.5 applies.

5.5 (No-Show) If the Guest does not arrive on the agreed arrival date (“No-Show”) and no prior cancellation has been made, the Hotel is entitled to charge 100% of the agreed total rate.

6 CANCELLATION BY THE HOTEL

6.1 If it has been agreed that the Guest may cancel the contract free of charge within a certain period, the Hotel is likewise entitled to cancel the contract within this period if other requests have been received for the rooms booked under the contract and the Guest, upon the Hotel’s request and within a reasonable deadline, does not waive the right of cancellation. The same applies if an option has been granted and other requests exist, and the Guest, upon the Hotel’s request and within a reasonable deadline, does not confirm a binding booking.

6.2 If an advance payment or security deposit agreed or required under Sections 4.3-4.6 is not made even after the Hotel has set a reasonable grace period, the Hotel is also entitled to cancel the contract.

6.3 Furthermore, the Hotel may cancel the contract for good cause, in particular if:

force majeure or other circumstances beyond the Hotel’s control make performance of the contract impossible;

rooms or facilities are booked based on misleading or false information, or by concealing material facts; material facts may include the Guest’s identity, solvency, or purpose of stay;

the Hotel has reasonable grounds to believe that the Guest’s use of the services may jeopardize the smooth operation, safety, or public reputation of the Hotel, without being attributable to the Hotel’s organization or control;

the purpose or reason for the stay is unlawful;

6.4 For bookings made between April and June 2026, the hotel reserves the right to cancel the reservation unilaterally and free of charge no later than 7 days before the planned arrival date if construction delays occur that affect the regular operation of the hotel. A reduction in the accommodation price due to the unavailability of individual hotel facilities (e.g., sky bar or other outlets) is not possible.

6.5 A justified cancellation by the Hotel does not entitle the Guest to claim damages.

7 ROOM AVAILABILITY, HANDOVER AND RETURN

7.1 The Guest does not acquire any right to the provision of specific rooms unless this has been expressly agreed in writing.

7.2 Booked rooms are available to the Guest from 4:00 p.m. on the agreed arrival date. The Guest has no entitlement to earlier availability.

7.3 On the agreed departure date, rooms must be vacated and made available to the Hotel no later than 10:30 a.m. Thereafter, the Hotel may charge a fee for use of the room beyond the agreed contractual period.

8 ALTERNATIVE ACCOMMODATION

8.1 The Hotel may provide the contracting party or Guests with suitable alternative accommodation of equal quality, provided this is reasonable for the contracting party, particularly if the deviation is minor and objectively justified.

8.2 An objective justification exists, for example, if a room or facility becomes unusable, previously accommodated Guests extend their stay, an overbooking occurs, or other important operational measures necessitate such action.

8.3 Any additional expenses for the alternative accommodation shall be borne by the Hotel.

9 DUTY TO COOPERATE / LIABILITY OF THE HOTEL

9.1 The Guest is obligated, in the event of service disruptions, to take all reasonable steps to assist in remedying the issue and minimizing any potential damage. In particular, the Guest is required to promptly notify the Hotel of any complaints. The Hotel will then provide a remedy if possible. If the Guest culpably fails to notify the Hotel of a defect, the Guest forfeits the right to a reduction in price.

9.2 The Hotel is liable to the Guest for items brought into the Hotel in accordance with statutory provisions. The Hotel recommends using the in-room or hotel safe. If the Guest wishes to bring money, securities, or valuables with a value exceeding €800, or other items with a value exceeding €3,500, this requires a separate safekeeping agreement with the Hotel.

10 PARKING CONDITIONS FOR MOTOR VEHICLES

10.1 Use of the underground car park and parking spaces is subject to acceptance of the following parking conditions and is at your own risk. No items will be stored. The hotel accepts no liability for damage caused by third parties. The hotel is only liable for damage that can be proven to have been caused by gross negligence or intent on the part of its staff. Claims for such damage must be made before leaving the parking lot or underground car park. The provisions of the road traffic regulations apply mutatis mutandis.

10.2 If you encounter difficulties because your license plate is not recognized or there are problems with payment, please contact one of our on-site employees immediately on the same day.

10.3 Fees for parking violations/leaving without payment:

In the event of a parking violation (leaving without proper payment), a follow-up will be conducted, which will be subject to a fee. The follow-up is carried out exclusively by our parking management company ARIVO. In Germany, the fees amount to €35.00 gross.

The parking violation fees are set as low as possible and as high as necessary. They serve to cover the costs incurred by Arivo in the course of follow-up and collection.

11 CONDITIONS FOR STORING BICYCLES IN THE BICYCLE GARAGE
11.1 The hotel’s bicycle garage is secured with an electronic lock. Access is granted exclusively to hotel guests with a valid room key (digital or physical).
11.2 Parking bicycles is at the guest’s own risk. The hotel accepts no liability for damage, loss, theft, or any other impairment of bicycles and their accessories stored in the bicycle garage.

12 KEEPING OF ANIMALS
12.1 Animals may only be brought into the hotel with the prior consent of the hotel and, if applicable, subject to a special fee.
12.2 The contracting party bringing an animal is obliged to properly house and supervise the animal during the stay, or to arrange, at their own expense, for suitable third parties to do so.
12.3 The contracting party or guest bringing an animal must hold appropriate liability insurance for the animal or a personal liability insurance policy that covers potential damages caused by animals.
12.4 Animals must be kept on a leash in all public areas.
12.5 Animals may only be taken into food and beverage outlets (e.g., restaurant, breakfast room, bar) with the express permission of the hotel and in compliance with the applicable house rules. There is no general entitlement to bring animals into these areas.
12.6 The contracting party or their insurer shall be liable to the hotel for all damages caused by animals brought into the hotel.

13 FINAL PROVISIONS
13.1 Amendments and supplements to the contract, the acceptance of the application, or these General Terms and Conditions must be made in text form. Unilateral amendments or supplements shall be invalid.
13.2 If the customer is a merchant or a legal entity under public law, the exclusive place of jurisdiction shall be Nürtingen. The hotel may, at its option, also sue the customer at the customer’s place of business. The same applies to customers not covered by the first sentence if they do not have a place of business or residence in an EU member state.
13.3 German law shall apply. The application of the UN Convention on Contracts for the International Sale of Goods (CISG) is excluded.
13.4 In accordance with statutory requirements, the hotel points out that the European Union has established an online platform for the out-of-court settlement of consumer disputes (“OS Platform”): http://ec.europa.eu/consumers/odr/
The hotel does not participate in dispute resolution proceedings before consumer arbitration boards.